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Answered

team assignments

Roxanna 10 months ago updated by Arthur Lawson (Answers in Genesis - Web Support Analyst) 10 months ago 1

Some of the kids are being assigned to crafts, or recreation, or even registration instead of the age group the parent has selected.

Answer

Answer
Answered

Hello Roxanna,

I checked on your event. It looks like you have turned off auto team assignment, so no kids should be assigned to teams automatically (That setting is on this page: https://myanswers.com/vbs/manage/6339/event-settings/).

I checked with our developers and if you have auto-assignment on and teams without age groups assigned to them, the system will treat said teams as "no preference" and will put students in them anyway. So to prevent the system from putting students in teams they shouldn't be in, you should either continue on as you are with manual team assignment, or move the unassigned teams off of MyAnswers so the auto-assignment system isn't confused. Your teams are here: https://myanswers.com/vbs/manage/6339/teams/.

Please let me know if you have any more questions and I will do my best to answer them.

Blessings,

Arthur

Answer
Answered

Hello Roxanna,

I checked on your event. It looks like you have turned off auto team assignment, so no kids should be assigned to teams automatically (That setting is on this page: https://myanswers.com/vbs/manage/6339/event-settings/).

I checked with our developers and if you have auto-assignment on and teams without age groups assigned to them, the system will treat said teams as "no preference" and will put students in them anyway. So to prevent the system from putting students in teams they shouldn't be in, you should either continue on as you are with manual team assignment, or move the unassigned teams off of MyAnswers so the auto-assignment system isn't confused. Your teams are here: https://myanswers.com/vbs/manage/6339/teams/.

Please let me know if you have any more questions and I will do my best to answer them.

Blessings,

Arthur