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Fixed

error on form registration form - hindering out process

rebeccainfla 5 years ago • updated by Arthur L. (Answers in Genesis - Business Analyst) 5 years ago • 1

When parents try to register their children they get an error that says "Please correct the errors below" however all fields are completely filled out. This is hindering our registration process. Please be in touch asap. 727-492-6059

Answer

Answer
Fixed
Arthur L. (Answers in Genesis - Business Analyst) 5 years ago

Hi Rebecca,

I figured out what was happening. Your parent address field (https://myanswers.com/vbs/manage/5827/forms/221777/) was set to both required and hidden, so the "This field is required." error messages on the address fields were both hidden and causing errors. If you don't want to display the address on the registration form, please uncheck the "Required" box. I went ahead and unchecked that for you, so the "Please correct the errors below" message shouldn't be showing up with no visible errors anymore.

Please let me know if you need any further assistance. I'm happy to help!

-Arthur

GOOD, I'M SATISFIED
Satisfaction mark
Satisfaction mark by rebeccainfla 5 years ago
Answer
Fixed
Arthur L. (Answers in Genesis - Business Analyst) 5 years ago

Hi Rebecca,

I figured out what was happening. Your parent address field (https://myanswers.com/vbs/manage/5827/forms/221777/) was set to both required and hidden, so the "This field is required." error messages on the address fields were both hidden and causing errors. If you don't want to display the address on the registration form, please uncheck the "Required" box. I went ahead and unchecked that for you, so the "Please correct the errors below" message shouldn't be showing up with no visible errors anymore.

Please let me know if you need any further assistance. I'm happy to help!

-Arthur

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