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Answered
When I try to download items for our VBS, I get a 401 Forbidden message on everything. Please help!
Rodney Ragland 1 month ago
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updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 1 month ago •
4
Customer support service by UserEcho
I'm having the same problem.
I got this from another thread, having the same issues. This worked for me:
"if after clicking download, your URL has a token and an expiration, then remove everything after the expires=###. Mine started with "&_gl=". I removed everything starting at that ampersand and then the download worked."
For the file I was trying to download, there were 10 digits then a "&" symbol. I deleted the & and everything after and it worked! Hope that helps!
Credit to mabetts822 for the help.
Hello,
Yes, Nikki and mabetts822 are correct. To pull a fresh link, simply refresh the page and try again.
Please let us know if you have any further questions or issues!
Blessings,
Benjamin