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trouble downloading songs
mdehaan52 4 weeks ago
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updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 4 weeks ago •
3
In trying to download songs, some of them just play the song instead of downloading it. What am I doing wrong?
Customer support service by UserEcho
I'm having the same issue
Saw where someone was having trouble downloading Drama Videos. The reply to that said use the three vertical dots in the bottom right corner of videos and select the download option. I tried that for song videos but had to be in Microsoft Edge to find them. I couldn't find the three dots in Firefox. Hopes this helps.
Hello,
Our development team is aware of this issue. As a temporary solution, you can click the three little vertical dots on the player and then choose download. Please let us know if you have any further questions or issues!
Blessings,
Benjamin