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Answered

Need to change password

Laurie 3 years ago updated by Arthur Lawson (Answers in Genesis - Web Support Analyst) 3 years ago 1

I need to change my password, I currently can log in using facebook but want to change the password on digital director so this can not be done. When I put in my current one (facebook password) it says incorrect. I have tried forgot password but don't get an email.

Answer

Answer
Answered

Hi Laurie, because you were logging in through Facebook you do not have a password set in our system for your account. To create a password, you'll need to follow the link in the password reset email (I just sent one to you). It'll ask you to enter a new password and then re-enter it. Your account will then be accessible via email and password going forward.

GOOD, I'M SATISFIED
Satisfaction mark by Laurie 3 years ago
Answer
Answered

Hi Laurie, because you were logging in through Facebook you do not have a password set in our system for your account. To create a password, you'll need to follow the link in the password reset email (I just sent one to you). It'll ask you to enter a new password and then re-enter it. Your account will then be accessible via email and password going forward.