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Downloading content

sarah 1 month ago • updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 1 month ago • 1

I cannot download any videos to my computer when I click "Download MP4"  It only opens up a new tab and plays the video in my internet browser.

Answered
Benjamin S. (Answers in Genesis - Web Support Analyst) 1 month ago

Hello,


I was not able to duplicate the issue described on your account. Below is a screenshot of the MP4 videos and you can click on "Download MP4". You also could check your browser settings as it may be set to open files in a new tab vs download. 

Image 2593

Please let us know if you have any further questions or issues!

Blessings,

Benjamin

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