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Will be answered

We paid for The Great Jungle Journey Digital Pro but still can not access items.

Emily D. 2 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 2 months ago 1

Our dashboard states that certain items are Plus and when I click on it the graph for different packages comes up, but no access.

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Answered

Editing Registration Forms

Nichole Anderson 2 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 2 months ago 1

It is not letting me add to the forms. I need to add a Checklist option to the Volunteer registration form.

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Started

Change time formatting

raylenecockrum 2 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 2 months ago 1

How do I change times to 12hr format.  We don't do military time.  Thank you.

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Answered

Invalid times

bethlehemchapelag 2 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 2 months ago 2

Hello, I can get past the time slot to get to my digital resources. No matter what I put there it says invalid times.  We would like our time to be from 9:00 am to 11:30 am. Are you able to do that step for me?

Thank you

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Answered

invalid times

As I'm putting in my times for our 2024 VBS it says Invalid Times, and now I can't get out of that screen to get to my digital resources.  

We want our times to be 5:30pm-8:00 pm.  Can someone please help?

Thank you

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Answered

invalid time

sfunkhouser85 2 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 2 months ago 1

When I input the times (starting and ending) it says invalid. I have tried several different time slots and it is always invalid. 

We want to start at 5pm and end at 8pm.

Thank you.

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Under review

Usage rights for digital library for our church's website

Kelly Elam 2 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 1 month ago 5

I found an answered question regarding using clipart images for a VBS Program on a church's public website. From the Usage Rights for Digital Library, I too had the impression that all downloaded digital content was included. Am I to understand that it is permissible to use any digital clipart images for our VBS (The Great Jungle Journey) on our church's website - a public site? we are very careful about copyright and usage rights. Thank you for your time and consideration

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Answered

email sent to volunteers after registration

chimneytopacres 2 months ago updated by Benjamin S. (Answers in Genesis - Web Support Analyst) 2 months ago 1

I cannot find the place to update the email that is sent to the volunteers after they have volunteered online.  

Can someone please point me in the right direction!  

Thanks, 

Nikki