We're here to help you get the most out of VBS Digital. When reporting issues, please include a link to your VBS Digital page. This will enable our technical support team to locate your account and investigate the issue.
You are viewing the VBS Digital Support Forum. For questions or feedback about Answers Bible Curriculum, visit the Answers Bible Curriculum forum.
Also, if you would like to influence the future development of VBS and it's features, please take our survey. Your feedback is much appreciated!
How do you order supplies and resources
Good afternoon Ted,
Please see the Zoomerang order form here: https://answersingenesis.org/vbs/zoomerang/order/.
If you are using an older theme, please see this list: https://answersingenesis.org/vbs/themes/.
Thanks!
Arthur
AiG Web Support
Assigning Team Leaders
Hi there!
I am wondering if there is a way to see all of the teams with their team leaders. I see the list of teams and how many kids, but it would be helpful if on that page it showed who the team leaders are. Also, it would be super cool if there was a way to assign team leaders from the page where the teams are listed. This way you could see who is in each team and add people where you have holes. Right now I'm having to keep a handwritten list of where everyone is and it would be so helpful to have all of that information in one place. Am I missing it? We will end up having over 200 volunteers and it would just really be nice to be able to see every team with their leaders (and how many kids) in one place.... and adding new team leaders from that same page would be another amazing feature.
Thank you!
Good afternoon! Thanks for your feedback! Please see the "Print Full volunteer List" action from the dropdown menu here:
https://myanswers.com/vbs/manage/31109/volunteers/
Also on this page, see the "Assign to Team/Role" button at the top:
From this list, you can see the current number of assigned roles and see what the volunteers requested.
Please let us know if you have any more questions or issues!
Thanks,
Arthur
AiG Web Support
where is the qr code located
Good afternoon Judy,
The QR code should be included in a postcard in your kit; if you can't locate it please let us know which kit (Starter or Super Starter Kit) you ordered and we can provide you with a new code.
Thanks!
Arthur
AiG Web Support
how do i close registration
Good afternoon Elizabeth,
You can close registration on your Promote page: https://myanswers.com/vbs/manage/28272/promotion/; just click the toggle so it is to the left and white instead of blue. When registration is disabled the registration links will disappear from your public page (https://cogvbs2022.myanswers.com/zoomerang/).
Please let us know if you have any more questions or issues!
Blessings,
Arthur
AiG Web Support
Need to upgrade my VBS kit with Digital Pro
Please help me I need to upgrade my Zoomerang VBS to digital pro I thought that when I bought the kit digital pro was in it.
989-763-1606 My VBS is in three weeks and I need to get kids registered.
Thank you.
Katherine Thigpen
Children's Pastor. Amazing Grace Church, Wheeler, MI
Good afternoon Kathy,
I just checked on your VBS event and confirmed you have access to VBS Digital Pro. Here is a direct link to your Zoomerang event's dashboard: https://myanswers.com/vbs/manage/33221/.
You can adjust your registration forms, edit and publish your public page, and toggle registration on/off from your Promote page here: https://myanswers.com/vbs/manage/33221/promotion/.
Please let us know if you have any more questions or issues!
Thanks,
Arthur
AiG Web Support
is there a way to copy and paste the avatar with background color such as orange koalas, red kangaroos, and yellow dingoes that i can use for other use than just for registration
Good afternoon Justin,
Yes, you can see a list of all the various avatars from your Teams page here: https://myanswers.com/vbs/manage/32239/teams/.
Just click edit on one of your existing teams or create a new team and you will see all the images displayed. You can right-click and save any of these icons for other uses with your VBS.
I would also suggest you check out the Promotion resources here, as we have many clip art and logo files that you could use as well: https://myanswers.com/vbs/zoomerang/resources/promotion/.
Please let us know if you have any more questions or issues!
Thanks,
Arthur
AiG Web Support
where do i find tracking status of ordered items
Ordered wrist bands and student guides April 30. What's status of shipment>
Thanks.
SjC
Steve Cupps
Hello Steve,
I can point you in the right direction! If you could call 800-778-3390 or email custserve@answersingenesis.org, our customer service reps will help you with that.
Thanks and Best wishes,
Tanner
AiG Web Support
I have not been able to access VBS Digital tools plus
Happy to help! I just cleared the watermarked PDF cache for your VBS, so the guide downloads should be working for you now: https://myanswers.com/vbs/zoomerang/guides/.
Please let us know if you have any more questions or issues!
Thanks,
Arthur
AiG Web Support
I changed the groupings for my age groups, will that auto update eventually?
I didn't find this on the form. I just changed age group teams to make a more balanced enrollment... will this auto update for the name tags?
Good afternoon,
You can edit your age groups here: https://myanswers.com/vbs/manage/31341/age-groups/
There can be multiple teams per age group if your VBS needs it. You can edit your teams here: https://myanswers.com/vbs/manage/31341/teams/
It will automatically update for any students that register after you made the changes to the age groups, but you may need to manually edit the student registrations prior to that to put them in the right group depending on what was changed.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Toggle not working
I'm trying to un-toggle the "Volunteer Registration is Activated" task and it won't let me undo that. I don't want to use the digital volunteer registration and I accidentally toggles it on.
Good afternoon Crystal,
You can toggle your volunteer registration off from your Promote page here: https://myanswers.com/vbs/manage/32471/promotion/. I also unchecked the "Activate volunteer registration" task for you in your task list here: https://myanswers.com/vbs/manage/32471/checklist/.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Customer support service by UserEcho
