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server error

pastortaylor23 2 years ago • updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago • 1

I am trying to access some of our registrations and I am getting the 500 server error. How can this be fixed?

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Answered
Arthur L. (Answers in Genesis - Business Analyst) 2 years ago

Good afternoon Pastor Taylor,

This issue was caused by a data mismatch on your media consent waiver. You had some students register and the parent's name was entered as a signature before you changed it to a Yes or No question, so those entries had names when the system was expecting a yes or no question. I cleaned up these registrations for you by converting the signatures into yesses, so they should be loading fine now.


Please let us know if you have any further questions or issues!


Thanks,

Arthur

AiG Web Support

Answer
Answered
Arthur L. (Answers in Genesis - Business Analyst) 2 years ago

Good afternoon Pastor Taylor,

This issue was caused by a data mismatch on your media consent waiver. You had some students register and the parent's name was entered as a signature before you changed it to a Yes or No question, so those entries had names when the system was expecting a yes or no question. I cleaned up these registrations for you by converting the signatures into yesses, so they should be loading fine now.


Please let us know if you have any further questions or issues!


Thanks,

Arthur

AiG Web Support

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