- VBS Digital
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Questions
Why am I not able to download the PDF
I was able to download the PDFs but now I am getting an error message....why??
Answer
This is what I ended up doing accept I had to log out and log back in and everything would fine.....thanks
Good afternoon ladies,
I checked on your VBS events and didn't see any issues with your PDFs downloading, so the most likely source of this issue for you both is that the tokens on the download links expired. This happens if the page has been left open for a while. To pull fresh links, simply refresh the page. The downloads should then work for you.
Please try this and let us know if you continue to experience issues downloading files.
Thanks!
Arthur
AiG Web Support
If you have any other questions or issues, feel free to let us know!
Best wishes,
Tanner
AiG Web Support
Customer support service by UserEcho
Good afternoon ladies,
I checked on your VBS events and didn't see any issues with your PDFs downloading, so the most likely source of this issue for you both is that the tokens on the download links expired. This happens if the page has been left open for a while. To pull fresh links, simply refresh the page. The downloads should then work for you.
Please try this and let us know if you continue to experience issues downloading files.
Thanks!
Arthur
AiG Web Support