Hello Grace,

You can check if your event has been upgraded to Digital Tools Plus by looking in your dashboard for the "Upgrade to Plus" message. Also, you won't see any features being restricted if you have upgraded to Plus, with the exception of the Digital Library, which is included along with Plus in the complete Digital package.

Please let me know if you have any further questions.

Blessings,

Arthur

Hello! This support forum covers MyAnswers digital platform. For inventory questions, please contact customer service at custserve@answersingenesis.org or 855-513-0225.

Thanks!

-Arthur

Hi Rebecca,

I figured out what was happening. Your parent address field (https://myanswers.com/vbs/manage/5827/forms/221777/) was set to both required and hidden, so the "This field is required." error messages on the address fields were both hidden and causing errors. If you don't want to display the address on the registration form, please uncheck the "Required" box. I went ahead and unchecked that for you, so the "Please correct the errors below" message shouldn't be showing up with no visible errors anymore.

Please let me know if you need any further assistance. I'm happy to help!

-Arthur

Hi Steve, sorry for the inconvenience this bug caused. It has now been fixed and the Guide chapters should no longer be 404ing for you.

-Arthur

Hi Cole,

Thanks for your patience as we looked into this issue. The bug has now been fixed!

-Arthur

This bug has now been fixed.

-Arthur

Good morning Cole,

I apologize for the inconvenience this has caused. We are presently looking into why the Guide chapter links are malformed. I will be sure to let you know when I have an update.

-Arthur

Good morning Katherine, thanks for providing the additional information! We are now looking into why the Guide chapter links are malformed. I will be sure to let you know when I have an update.

-Arthur

Hello Katherine,

I just checked on your event, confirmed you have all the necessary permissions and am not seeing any issues with the Guide pages. (https://myanswers.com/vbs/incredible-race/guides/). Could you please provide more information as to your issue? Which specific URLs are 404ing, and which page/s has the bad links? Thanks!

-Arthur

Hi Mark,

Sorry about that--yes those are the same resources. I have created a task for our content team to resolve the Resources button not working with older themes. I'll let you know when we have it fixed. Meanwhile, clicking the "Library" link in the top nav bar will also get you to the same content.

-Arthur