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The description for the Super Starter Kit with Digital Access stated that the Teen/Adult digital would be included. I don't have access to it. Is there a way it can be fixed? This was one of the selling points for the church to choose this theme.
Good morning Emily,
Sure, here is a link that will let you download the Teen/Adult Teacher Guide for no extra charge:
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
pdf printable helper guide
Hello! The link is broken for printing the helper guide for Zoomerang. Help please!! I'm gettting error messages.
Hi Michelle,
No worries! I have cleared the PDF cache for your organization and confirmed the helper guide has been generated and is now downloadable.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
where are the videos
I found videos on all the different features and now I am unable to find
Good afternoon Chandler,
The tutorial videos are available from this link in the card on your VBS Dashboard. https://myanswers.com/vbs/zoomerang/videos/tutorial-videos/
Please let us know if you need anything else!
Arthur
AiG Web Support
How do I send an e-mail to the contacts within our student files?
Good afternoon Christine,
You can send an email to the parents of your students or your volunteers from the "Send Email" link in your People section.
https://myanswers.com/vbs/manage/30077/send-email/
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Updating Church Account Contacts
I believe I have successfully set up the website for this year's VBS program but 2 of our former Directors are receiving notifications when a new volunteer registers. Please advise how I can remove them from this notification list or let me know what to ask them to do?!!
Good afternoon Michelle,
Happy to help you with this! I have removed the two former directors from receiving the email notifications. That's not a setting that you can change for them; it's an account setting, so they would have had to log in to change it.
Please let us know if you need anything else!
Arthur
AiG Web Support
Promotional Materials Usage
Hello,
We have read the terms of use for the promotional logos and clip art but I wanted to make sure we are reading it right. It states "We have provided a variety of logo options for you to use in promoting your Zoomerang VBS program. You have permission to use these logos in any way that pertains to your VBS but may not resell or redistribute the
logos to other organizations." which I take to mean we can use the logos any way we wish, however, the document later states that we cannot use any of the digital media on a website. Does this forbid us to use the logos and clip art on our website or in a live video stream?
Thanks,
Chris Elrod
Good afternoon Chris,
Happy to help you with this! No, the digital media restriction regarding website and live stream usage is limited to audio/video content. The logos and clip art, etc. are fine to use on your website or a live stream.
Please let us know if you need anything else!
Arthur
AiG Web Support
Our registration pages do not work.
Our registration pages do not pull up. They just say find out if dinosaurs can fly.
Good afternoon Amanda,
Here are your public VBS links:
Public page: https://cbchsvvbs.myanswers.com/zoomerang/
Student registration: https://cbchsvvbs.myanswers.com/zoomerang/volunteer/
Volunteer registration: https://cbchsvvbs.myanswers.com/zoomerang/volunteer/
Please note that your registration forms will only appear on your public page if they are enabled under the Promote tab (https://myanswers.com/vbs/manage/29243/promotion/).
I confirmed that your student registration page was erroring out. There was an issue with the text on your media consent form, which I was able to resolve for you by making a few minor changes. You had too much text pasted for the consent form in a field that was meant to be used as a label. It hit the max length and cut off the rest. You can see the updates and add the missing text here: https://myanswers.com/vbs/manage/29243/forms/.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Good morning Lisa,
You can send your volunteers an email under People -> Send Email (https://myanswers.com/vbs/manage/28264/send-email/).
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Contact sheet
Would you please make a contact sheet or provide thumbnails so each file does not have to be downloaded to be visible?
Good afternoon Chris,
You can download all the student details at once by selecting "Download Full Student List" under People -> Students.
We do not currently offer preview images for the library downloads, but you can also download those en masse as .zip files from your AiG account here: https://answersingenesis.org/account/downloads/?q=Zoomerang%20VBS%3A%20Digital%20Resources
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Customer support service by UserEcho
