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I have not been able to access VBS Digital tools plus
Happy to help! I just cleared the watermarked PDF cache for your VBS, so the guide downloads should be working for you now: https://myanswers.com/vbs/zoomerang/guides/.
Please let us know if you have any more questions or issues!
Thanks,
Arthur
AiG Web Support
I changed the groupings for my age groups, will that auto update eventually?
I didn't find this on the form. I just changed age group teams to make a more balanced enrollment... will this auto update for the name tags?
Good afternoon,
You can edit your age groups here: https://myanswers.com/vbs/manage/31341/age-groups/
There can be multiple teams per age group if your VBS needs it. You can edit your teams here: https://myanswers.com/vbs/manage/31341/teams/
It will automatically update for any students that register after you made the changes to the age groups, but you may need to manually edit the student registrations prior to that to put them in the right group depending on what was changed.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Toggle not working
I'm trying to un-toggle the "Volunteer Registration is Activated" task and it won't let me undo that. I don't want to use the digital volunteer registration and I accidentally toggles it on.
Good afternoon Crystal,
You can toggle your volunteer registration off from your Promote page here: https://myanswers.com/vbs/manage/32471/promotion/. I also unchecked the "Activate volunteer registration" task for you in your task list here: https://myanswers.com/vbs/manage/32471/checklist/.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
PRINT STUDENT REGISTRATION
How can I print a student registration form? Also, the volunteer forms. I know how to go to the Promote page and print from there. However, these versions do not have the Zoomerang or our church on them. They seem to just be a plain version of the online registrations. I was able to print our a better looking form last year and I cannot remember how I did it.
Good afternoon Jennifer,
You can print your custom student and volunteer registration forms on your Promote page: https://myanswers.com/vbs/manage/30791/promotion/. Just click the Print Student/Volunteer Registration Form" buttons.
Please let us know if you have any further questions or issues!
Arthur
AiG Web Support
Check-in On Multiple Devices?
Hello There,
We have a decent size VBS and normally check our kids in at multiple stations to expedite the process. This is our first year using the on-line registration. Is it possible to have four people signed in to the digital tools and checking people in at the same time? How could we make that work?
Good morning!
Yes, that is very possible. Just make sure you have the four people added to your VBS event as coordinators with permission to view/add/edit students (https://myanswers.com/vbs/manage/31109/users/) and they will all be able to access the attendance page and check kids in there (https://myanswers.com/vbs/manage/31109/attendance-report/).
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Hello Gary,
You can move your map pin from your public page settings: https://myanswers.com/vbs/manage/31985/public-page/. As it says below the map–if the map is wrong, you can drag the red marker to the right place.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Good afternoon Kathi,
I just sent you a code for the Zoomerang Super Starter Kit (YMPN-KZMM-3UFK). Please apply that code to your VBS event and you will see the price of the Digital Pro upgrade drop down to $49. It's usually $99 for the upgrade but due to supply chain issues causing delays in shipping the materials out we dropped the price for this year.
Please let us know if you have any more questions or issues!
Thanks,
Arthur
AiG Web Support
see library without downloading
Hi, I'm looking at make a sign up sheet for for volunteers, I was going to make a QR code one as well as a paper one. I wanted to include some clip art from The Incredible Race but it won't let me view things unless I download it, is there a way I can see the art without downloading it? That just takes up extra space on my computer.
Thank you
Good afternoon Nathan,
Unfortunately, there is no way to preview the files in VBS Digital (https://myanswers.com/vbs/incredible-race/resources/promotion/clip-art/) without clicking on them. The standard PNG image files should open in your browser first, then you can decide whether or not to download them.
I also added the Incredible Race Resource download to your AiG account if you would like to download all the content in .zip files: https://answersingenesis.org/account/downloads/?q=the%20incredible%20race%20vbs%3A%20resource.
Please let us know if you have any more questions or issues!
Arthur
AiG Web Support
Can I print the guides
Am I able to print out the Guides to give to my team?
Good afternoon Jennie,
Yes, you should now be able to download PDFs of the guides to print out and provide to your team.
https://myanswers.com/vbs/incredible-race/guides/
Please let us know if you need anything else!
Arthur
AiG Web Support
Why will my pdf's not come up?
I was able to print off some lessons yesterday, but now, when I click printable pdf, all I get is an error message.
Good afternoon Katie,
I just cleared the watermarked PDF cache for your organization, so if there were any issues with your PDFs generating they should be resolved now. The issue could also be that you left the page open for too long and the download links expired. If that is the case, refreshing the page will pull new download links.
Please check again and let us know if you have any more questions or issues!
Arthur
AiG Web Support
Customer support service by UserEcho
