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Answered

Activation code active but no copy of the code for upgrade

Doug Brave 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1

I purchased the Digital Plus for Mystery Island. I redeemed the code and I have access to the downloads. I need to upgrade to Pro but I do not have a copy of the activation code (I used copy/paste and did not write it down). Is there a solution? Thank you!

Answer

Good afternoon Doug,

The code has been redeemed so you don't need to enter it again; you should be all set with Digital Pro now, but please let us know if you encounter any issues and we would be happy to assist.

Thanks!

Arthur

AiG Web Support

Answer

Good morning Emily,

Sure, here is a link that will let you download the Teen/Adult Teacher Guide for no extra charge:

https://answersvbs.com/zrtag


Please let us know if you have any more questions or issues!


Arthur

AiG Web Support

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Answered

How many student items are in the super starter kit?

Marsha 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1
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Answered

pdf printable helper guide

jm romo 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1

Hello! The link is broken for printing the helper guide for Zoomerang. Help please!! I'm gettting error messages.

Image 1467

Answer

Hi Michelle,

No worries! I have cleared the PDF cache for your organization and confirmed the helper guide has been generated and is now downloadable.

Please let us know if you have any more questions or issues!

Arthur

AiG Web Support

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Answered

where are the videos

chandlerk 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1

I found videos on all the different features and now I am unable to find

Answer

Good afternoon Chandler,

The tutorial videos are available from this link in the card on your VBS Dashboard. https://myanswers.com/vbs/zoomerang/videos/tutorial-videos/


Please let us know if you need anything else!


Arthur

AiG Web Support

Answer

Good afternoon Christine,

You can send an email to the parents of your students or your volunteers from the "Send Email" link in your People section.

https://myanswers.com/vbs/manage/30077/send-email/

Please let us know if you have any more questions or issues!


Arthur

AiG Web Support

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Answered

Updating Church Account Contacts

mommysmith 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 3

I believe I have successfully set up the website for this year's VBS program but 2 of our former Directors are receiving notifications when a new volunteer registers. Please advise how I can remove them from this notification list or let me know what to ask them to do?!! 

Answer

Good afternoon Michelle,

Happy to help you with this! I have removed the two former directors from receiving the email notifications. That's not a setting that you can change for them; it's an account setting, so they would have had to log in to change it.

Please let us know if you need anything else!

Arthur

AiG Web Support

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Answered

Promotional Materials Usage

chris elrod1 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1

Hello,

We have read the terms of use for the promotional logos and clip art but I wanted to make sure we are reading it right. It states "We have provided a variety of logo options for you to use in promoting your Zoomerang VBS program. You have permission to use these logos in any way that pertains to your VBS but may not resell or redistribute the
logos to other organizations." which I take to mean we can use the logos any way we wish, however, the document later states that we cannot use any of the digital media on a website. Does this forbid us to use the logos and clip art on our website or in a live video stream?

Thanks,

Chris Elrod

Answer

Good afternoon Chris,

Happy to help you with this! No, the digital media restriction regarding website and live stream usage is limited to audio/video content. The logos and clip art, etc. are fine to use on your website or a live stream.

Please let us know if you need anything else!

Arthur

AiG Web Support

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Fixed

Our registration pages do not work.

amandawraye 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1

Our registration pages do not pull up. They just say find out if dinosaurs can fly. 

Answer

Good afternoon Amanda,


Here are your public VBS links:

Public page: https://cbchsvvbs.myanswers.com/zoomerang/

Student registration: https://cbchsvvbs.myanswers.com/zoomerang/volunteer/

Volunteer registration: https://cbchsvvbs.myanswers.com/zoomerang/volunteer/

Please note that your registration forms will only appear on your public page if they are enabled under the Promote tab (https://myanswers.com/vbs/manage/29243/promotion/).

I confirmed that your student registration page was erroring out. There was an issue with the text on your media consent form, which I was able to resolve for you by making a few minor changes. You had too much text pasted for the consent form in a field that was meant to be used as a label. It hit the max length and cut off the rest. You can see the updates and add the missing text here: https://myanswers.com/vbs/manage/29243/forms/.

Please let us know if you have any more questions or issues!

Arthur

AiG Web Support

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Answered

how can I send my volunteers an email

lisa 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1
Answer

Good morning Lisa,

You can send your volunteers an email under People -> Send Email (https://myanswers.com/vbs/manage/28264/send-email/).

Please let us know if you have any more questions or issues!

Arthur
AiG Web Support