We're here to help you get the most out of VBS Digital. When reporting issues, please include a link to your VBS Digital page. This will enable our technical support team to locate your account and investigate the issue.

You are viewing the VBS Digital Support Forum. For questions or feedback about Answers Bible Curriculum, visit the Answers Bible Curriculum forum.

Also, if you would like to influence the future development of VBS and it's features, please take our survey. Your feedback is much appreciated!

0
Answered

Join Us section of public page links to misspelled website

In the preview of our public page at https://myanswers.com/vbs/manage/40106/preview/ the WEBSITE button in the Join Us section at the bottom links to a misspelled website neewlifelamesa.org. It should be “new” not “neew”. I can’t find where to edit this. Was it entered wrong during the initial purchase and setup?

Answer

Hello Alan,

No problem! I have updated your website to http://newlifelamesa.org and verified it was fixed on your public page. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

0
Answered

Finishing a VBS

Rachel K 1 year ago updated by James S. (Answers in Genesis - Web Support Analyst) 1 year ago 1

Is there something specific we have to do to close out a VBS? My dashboard still had tasks on it from last year's VBS.

Answer

Hello,

The task list is not required to be completed. You can just leave it the way it is. If it bothers you, you can check all of the check boxes. If you wish to delete the event, you can do so by going to settings, then clicking the edit button on the Event card. Once there, scroll to the bottom and click the "Delete Event" button. If you have any other questions or issues please contact us!


In His service,

James

AiG Web Support

0
Answered

Forms fields

cdudley 1 year ago updated by James S. (Answers in Genesis - Web Support Analyst) 1 year ago 3

My forms are all free of any fields.  I thought they were customizable, but didn't know I had to create them.  I don't know what all I need to add and how to add it to get the reports I will need for allergies, medical alerts, class rolls, etc.  Can you help me create my forms?

Answer

Hello,

I apologize for the issue! There was an issue where several VBS events did not get the default form fields when the event was first opened. This issue has been resolved all events that will be generated. Unfortunately, events that have already been generated and are missing these fields need to be deleted and a new one needs to be started. We are able to port over most of the event info. I was able to do this for your event, already. At your earliest convenience, please review your VBS event. 

In His service,

James

AiG Web Support

0
Answered

Tax exempt

Do you accept tax exempt exempt forms from our church 

Answer

Hello Susan,

I can help you with that! Yes, we do. You can get tax exempt orders through our customer service department by calling (800) 778-3390 or emailing custserve@answersingenesis.org.


Best wishes,

Tanner

AiG Web Support

0
Under review

Problem with contempary music hand motions videos

Hello! 

There is a problem with the contemporay music handmotion videos. In some of the them the music skips. It skips to another part of the songs and starts there. We cannot use these videos. Is there a way they can be fixed? 

Answer

Hello Steve,

The checklists should be accessible now. If you do not see them please let us know.


In His service,

James 

0
Will be answered

Missing Checklist

My dashboard shows that I have completed some of the tasks on my checklist, but when I go to my checklist, there are no tasks listed.

0
Under review

How do I access my ABC digital?

tinamarantette 2 years ago updated by Tanner K. (Answers in Genesis - Web Support Analyst) 2 years ago 1

Our Church is starting the ABC digital, but I'm having trouble accessing it.  How do I get into it?

Answer

Hello,

I can help you with that! Yes, Zoomerang, along with the other past event themes, will be available next year. If you have any other questions or issues, please let us know!

Best wishes,

Tanner

AiG Web Support