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Answer

Hello,

I can help you with that! Unfortunately, the puppet show is meant to be done live, and there are no puppet show videos in the digital library. The only suggestion that I have is to use a microphone or something, but I am sure you thought of that already. I will make note of that and give it to our content team as a suggestion!

Best wishes,
Tanner

AiG Web Support

Answer

Good afternoon Lisa,

Sure, happy to help you with that! The Sugar Gliders and Echidnas icons have been added there.

Blessings,

Arthur

AiG Web Support

0
Answered

Zoomerang Teen/Adult Teacher Guide

SallyM 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1

I have purchased two copies of the Teen/Adult Teacher Guide but was wondering if I could access the digital version of it. All the guides are there with a See Now button except that one. It is there but no button. Please advise.

Thank you!

Answer

Good afternoon Sally,

Sure, happy to help you with that! You can download a digital version of the Teen/Adult Teacher Guide here:

https://answersvbs.com/zrtag.


Blessings,

Arthur

AiG Web Support

0
Answered

Can we get a colored pic of a crocodile to create teams with?

lisa 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1

Would like to have a crocodile animated image to create a team with... Please Thanks!!

Answer

Good afternoon Lisa,

Sure, happy to help you with that! We have added a crocodile profile icon to the list of choices you have.

Blessings,

Arthur

AiG Web Support

0
Answered

door hangers

How do I print my information on the back of the door hangers that I purchased?

Answer

Hello Andrew,

To print your VBS information on the door hangers, please download this LabelTemplate. Once you have downloaded the template, you should then be able to fill in the information for your VBS and run the door hangers through your printer. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

Answer

Good afternoon Kristy,

Yes, I believe I can help you with that! The access tokens in the PDF download links expire if the page has been left open for a while. Please try refreshing your guides page and the links should work again.

Thanks!

Arthur

AiG Web Support

Answer

Hello Julie,

The Wonderfully Made Maze is part of the theme for Day 2: The Wonder of Life: Made with Amazing Design. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

0
Answered

server error

pastortaylor23 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1

I am trying to access some of our registrations and I am getting the 500 server error. How can this be fixed?

Answer

Good afternoon Pastor Taylor,

This issue was caused by a data mismatch on your media consent waiver. You had some students register and the parent's name was entered as a signature before you changed it to a Yes or No question, so those entries had names when the system was expecting a yes or no question. I cleaned up these registrations for you by converting the signatures into yesses, so they should be loading fine now.


Please let us know if you have any further questions or issues!


Thanks,

Arthur

AiG Web Support

0
Answered

Why am I not able to download the PDF

kim 2 years ago updated by Tanner K. (Answers in Genesis - Web Support Analyst) 2 years ago 3

I was able to download the PDFs but now I am getting an error message....why?? 

Answer

Good afternoon ladies,

I checked on your VBS events and didn't see any issues with your PDFs downloading, so the most likely source of this issue for you both is that the tokens on the download links expired. This happens if the page has been left open for a while. To pull fresh links, simply refresh the page. The downloads should then work for you.

Please try this and let us know if you continue to experience issues downloading files.


Thanks!

Arthur

AiG Web Support

0
Not a bug

contemporary memory verse song lyrics won't open

Deb Ozment 2 years ago updated by Arthur L. (Answers in Genesis - Business Analyst) 2 years ago 1

When I try to download the contemporary memory verse song lyrics, i am unable to open the file.

Answer

Good afternoon Deb,

You can download the contemporary memory verse song lyrics here:

https://myanswers.com/vbs/zoomerang/music/music-slides/contemporary-memory-verse-presentation-images/

https://myanswers.com/vbs/zoomerang/resources/presentation/powerpoint-presentations/


Lyric videos are also available here:

Without hand motions: https://myanswers.com/vbs/zoomerang/videos/contemporary-memory-verse-song-lyric-videos/

With hand motions: https://myanswers.com/vbs/zoomerang/videos/contemporary-memory-verse-songs-hand-motion-videos/

Please let us know if you have any more questions or issues!


Blessings,

Arthur

AiG Web Support