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Answered

TShirt

rcmsmile5181 10 months ago updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 10 months ago 1

Since the t-shirts are sold out, are we allowed to use the logo for Keepers to have our own shirts printed? 

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Under review

Why is there no toggle switch on the forms?

Joanna 10 months ago updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 10 months ago 1

I am trying to turn on the student and family registration forms on our website, but there is no way to toggle "on" the forms. This is clearly a bug - and I've used a few browsers to test - any workaround? We are trying to get registration live. 

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Answered

I'm having problems

jareed 10 months ago updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 9 months ago 1

When using "Registration" I created the page with the "Registration Button" that takes a person to the Registration Form. I pulled down the menu and opened the QR Code. it comes up. When I scan it with my smart phone camera and tap it only the myAnswers color picture with the hills comes up on the phone screen but no "Registration Button" to reach the Registration Form.  From the time I received the "Digital Code" YP3Y-522E-2GH5 while on my cellphone May 19th this has been happening. All of my work setting up Greater Faith Baptist Church VBS has been done on my desktop computer at my job not at the church. How do I get the Registration Page with the "Registration Button" to come up on a cell phone screen (like it use to before receiving the Digital Code) when a person scans the QR Code with their cellphone so they can complete the Registration Form.

Was it something I did??? Please Help me straighten this out :)

Phone (803)308-8348 Jason

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Answered

is there away to change the direction of names on name tags?

reflowers6 10 months ago updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 10 months ago 1

names are printing long ways on name tags and want them to print with the name tags wider verses longer

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Under review

Drama Graphics package on the USB

atodd 10 months ago updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 10 months ago 1

Hello,   I am trying to access the files on my Resource USB stick for the drama.  They say that they are MOV files, which my computer typically plays, but when I try to play these files they bring up the following error message :

Image 1955

Please advise, considering that I am using a Windows 11 operating system.

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Answered

growing up in God's family booklet

Amyloo 10 months ago updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 10 months ago 1

Is the Growing up in God's family booklet available on digital pro? If so where is it? 

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Answered

Is there a way to delete duplicate registration of a student?

belinda 10 months ago updated by Benjamin S. (Answers in Genesis - Technical Support Specialist) 10 months ago 1

I have two kids that are registered multiple times.  How can I delete the extra?

Answer

Hello,

To delete a student, click on People > Manage Students, then check the box next to the duplicate students you wish to remove, and then choose remove from the drop-down menu. Please see the screenshot below for reference. 


Please let us know if you have any further questions or issues! 

Blessings,

Benjamin

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Answered

How do I delete an age group?

Answer

Hello,

To delete an age group, click on Settings (gear icon) > Age Groups. Then find the age group you wish to delete and click the trash can on the far right-hand side. Please let us know if you have any further questions or issues! 

Blessings,

Benjamin